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TERMS AND CONDITIONS FOR COMMUNICATIONS SERVICES
Definitions
"You," "your," and "Customer" mean the
person, or entity that subscribes to
Communication Services or purchases or
leases Equipment subject to this Agreement.
This "Agreement" includes these Terms and
Conditions and any other collateral included
with the Equipment you purchase or lease.
"We," "our," "us," and "AirLink Mobile"
refer to AirLink Mobile, its parent,
subsidiaries and affiliates, as well as any
other person or entity doing business as
AirLink Mobile and providing Communication
Services or Equipment to you. Communication
Service(s)" or "Service(s)" refer to any
services you have asked us to provide to you
through this Agreement, and include any
service that you are billed for by AirLink
Mobile, such as wireless, long distance, or
internet access. "Equipment" means any
communications equipment or accessories you
purchase or lease from us. "Terms and
Conditions" include the following provisions
and the provisions of the collateral that we
have provided you that set forth the manner
in which we provide Equipment and Service to
you, such as the length of time you will
subscribe to a Service, rate plans, access
charges, fees, taxes and surcharges, and the
Equipment you have selected.
Termination By You
a. You may terminate your Service with us at
anytime for any reason. However, in the
event you terminate your Service, you will
forfeit all unused Anytime Minutes on your
account. You may not be able to re-use your
equipment and we are under no obligation to
refund any money to you, including any
refund for pre-purchased Service. b. Change
in location. A change in your service
address or the location to which any service
is provided to you may constitute your
termination of that service.
Termination By Us
We may limit, interrupt or terminate a
Service: (1) if you do not honor any
provision of these Terms and Conditions
(including payment obligations), (2) if you
use a Service in a manner that adversely
affects Service to other customers or
harasses our customers or employees, (3) if
you or others use a Service to engage in
fraud or unlawful conduct or are suspected
of doing so, or (4) if your Service is used
in a manner that is excessive or
unreasonable with respect to volume or
length of calls when compared to the
predominant volume or length of call of
other customers on a similar rate plan or in
your geographic area. (5) if you continue to
make certain international long distance
calls without appropriate security deposit.
(6) a period of inactivity of more than 30
days on your account. We may restore such
interrupted or terminated Service, in our
sole discretion, following correction of the
violation and payment of any amounts due,
including any restoration charge we assess
for restoring your Service. You may not
resell any Service.
Return Policy
1.
Phones may be returned to the retail
store for full paid value where the phone
was originally purchased from per the
individual store policy. Some retail stores
may not accept returns. See individual store
policy. If the store does not accept returns
you may return your phone to AirLink Mobile
per the below policy.
2.
Phones may also be returned for a
maximum refund value of $29.95 or exchanged
directly through AirLink Mobile. Refunds or
exchanges will be issued from the AirLink
Mobile corporate office and mailed within 30
calendar days. Customer must call customer
service at 1-866-951-5465 to receive a
return authorization number and shipping
instructions prior to returning the phone.
3.
You may return the phone up to 30
days from the date of purchase for a full
refund of equipment purchase price. Phones
are not refundable after 10 minutes of use.
4.
All components, including phone,
accessories, user manuals and all packaging,
must be returned in acceptable condition to
receive a refund.
5.
You may not return the phone if
damaged by improper usage or modification
that results in the handset failing.
6.
Once minutes have been loaded on your
handset you cannot receive a refund for
those minutes. Please use the 10 minute
activation card to ensure your satisfaction
with the phone before loading additional
time. (You may transfer minutes to a
different handset in the event of an
exchange.)
7.
The original sales receipt to return
the phone must accompany all returns or
exchanges.
Charges for Services and Equipment
a. In General. You are able to use our
Service by pre-purchasing Service through
Prepaid Airtime PIN Cards, or through other
mechanisms we may make available to you.
Charges for Service that you use, including,
without limitation, wireless airtime,
long-distance and roaming are deducted from
the balance of your pre-purchased Anytime
Minutes at the rates for each Service
identified in the collateral provided to
you. You will be able to access Service
until your Service is terminated or the
balance of your pre-purchased Anytime
Minutes is depleted. Amounts deposited into
your account are not transferable or
refundable. b. If the balance of your
pre-purchased Anytime Minutes equals zero,
you will not be able to use our Service
until you purchase additional pre-purchased
Anytime Minutes. If the balance of your
pre-purchased Anytime Minutes remains zero
for an extended period of time, your Service
may be terminated and you will have to
activate a new service account at an
authorized location. c. The charges that we
may deduct from your pre-purchased Anytime
Minutes include access charges, airtime,
features, roaming, toll, long distance, and
directory assistance, any taxes, surcharges,
fees, and assessments imposed by us or a
governmental authority from time to time in
connection with the Services and the
Equipment. d. Wireless Telephone Services.
Airtime usage on each call is deducted from
your pre-purchased Anytime Minutes in full
minute increments, with a minimum charge of
one minute per call. Partial minutes of use
are rounded up to the next full minute. The
length of a call will be measured from when
you initiate it (typically, when you press
the "Send" key) until you terminate it
(typically, when you press the "End" key).
In addition to airtime charges, you may
incur additional charges for roaming or long
distance calls. Rates and charges while
roaming outside of your local AirLink Mobile
service area may be different than your
AirLink Mobile service area rates. We
reserve the right to select the carrier you
will use while roaming. Rates during peak
hours may be higher than rates during
off-peak hours. Use of custom calling
features (such as voicemail or three-way
calling) will be billed like any other call.
To be eligible for Service, we may require
you to reside in our Service area and to use
most of your Service on a network preferred
by AirLink Mobile.
kajeet/Airlink LLC charges its customers a surcharge for the services it provides. We are committed to ensuring that the surcharge is fair and reasonable. The surcharge is for the purpose of paying certain costs we incur to provide services. The surcharge is NOT a government fee or tax. The amount of this surcharge may vary over time. kajeet/Airlink LLC reserves the right to change the surcharge it charges without notice at any time.
Personal Identifiers
We assign telephone numbers, e-mail addresses and other personal
identifiers in connection with the Services.
Unless we provide you advance notice, you
have no proprietary right to any such
identifiers, and we reserve the right to
change them upon notice to you. In the event
that you become entitled to transfer a
personal identifier to another party to
obtain any Services we provide you, we
reserve the right, prior to honoring the
request for transfer, to charge a fee for
the transfer and to collect any money owed
by you for Services and Equipment.
Services Provided by Third Parties
The Services will be provided either by us
or by our third party vendors or
contractors. We reserve the right to change
or modify the source of any Services
provided to you without notice.
Privacy and Customer Proprietary Network Information
You authorize us to monitor and record
communications to us regarding your account
or the Services for purposes of quality
assurance. We will not give you notice of
any subpoenas or court orders related to
your account or use of Services unless
required by law. Information in our billing
and customer care systems concerning your
account and your use of Services belongs to
us, and you have no expectation of privacy
with respect to such information. You agree
that we may release information we have
about you when required to do so by law, to
provide to third parties solely for the
purpose of assisting us in providing any
Service to you, or if we reasonably believe
that an emergency involving immediate harm
to a person or property requires disclosure.
We may analyze your account and usage
information and share this information with
other AirLink Mobile entities to communicate
with you regarding Equipment or Services
that may become available to you. If you do
not want us to provide your information to
other AirLink Mobile entities for this
purpose, please notify us.
Theft and Fraud
If your Service or Equipment is lost or
stolen or fraudulently used, then you are
responsible for all usage incurred before we
receive notice from you of such loss or
theft. You agree to cooperate in the
investigation of fraud or theft and to
provide us with such information and
documentation as we may request (including
affidavits and police reports).
Local Number Portability
AirLink Mobile Inc. does not guaranty, and
makes no warranties with respect to, your
ability to port your phone number to our
service and shall not be held liable for any
failure or inability of another service
provider to port your phone number. Any
statements of retailer personnel to the
contrary shall be of no force or effect.
LIMITATION OF LIABILITY
OUR LIABILITY REGARDING YOUR USE OF THE
SERVICES OR EQUIPMENT, OR THE FAILURE OF OR
INABILITY TO USE THE SERVICES OR EQUIPMENT,
IS LIMITED TO THE CHARGES YOU INCUR FOR
SERVICES OR EQUIPMENT DURING THE AFFECTED
PERIOD. WE ARE NOT LIABLE FOR ANY
INCIDENTIAL, SPECIAL OR CONSEQUENTIAL
DAMAGES (SUCH AS LOST PROFITS OR LOST
BUSINESS OPPORTUNITIES), PUNITIVE OR
EXEMPLARY DAMAGES, OR ATTORNEYS" FEES.
DISCLAIMER OF WARRANTIES
WE MAKE NO REPRESENTATIONS OR WARRANTIES
REGARDING THE SERVICES OR EQUIPMENT YOU
RECEIVE FROM US, AND DISCLAIM ANY WARRANTIES
OR REPRESENTATIONS, EXPRESS OR IMPLIED,
INCLUDING ANY WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. WE ARE
NOT RESPONSIBLE FOR CIRCUMSTANCES BEYOND OUR
CONTROL, INCLUDING WITHOUT LIMITATION ACTS
OR OMISSIONS OF OTHERS, ATMOSPHERIC
CONDITIONS, OR ACTS OF GOD. WE DO NOT
PROMISE UNINTERRUPTED OR ERROR FREE SERVICE.
WE DO NOT MANUFACTURE ANY EQUIPMENT OR
SOFTWARE THAT YOU MAY USE IN CONNECTION WITH
YOUR SERVICE, AND YOUR ONLY WARRANTIES AND
REPRESENTATIONS WITH RESPECT TO EQUIPMENT OR
SOFTWARE ARE THOSE PROVIDED BY THE
MANUFACTURER (WITH RESPECT TO WHICH WE HAVE
NO LIABILITY WHATSOEVER).
About These Terms and Conditions
BY USING ANY AirLink Mobile COMMUNICATIONS
SERVICES OR EQUIPMENT, YOU ARE AGREEING TO
THESE TERMS AND CONDITIONS. If you are a new
Customer and do not wish to be bound by
these Terms and Conditions, do not begin
using the Services or Equipment and notify
us immediately. With respect to current
Customers, we may change these Terms and
Conditions, at anytime, including any
change, or the imposition of a new charge at
any time if we give you notice of the
change. A change in Terms and Conditions
will be posted in the AirLink Mobile website
and notice of change will be done via text
messaging.
A material change is any change that
terminates or substantially reduces the
availability of a Service for you. Material
changes in your Service DO NOT include the
increase in, or imposition of: (1) any
charge required to be collected by any
governmental authority, or (2) any charge
permitted to be collected by any
governmental authority to recoup our expense
for the provision of a service required by
that governmental authority. If you do not
accept a material change, you may terminate
your Agreement for the affected Service by
giving us notice within thirty (30) days, in
which case you will not be subject to an
early cancellation fee. You will still be
responsible for all charges for Service and
Equipment made before you terminated your
Agreement for that Service.
Indemnification
You indemnify and defend us, our partners,
directors, officers, employees and agents
from and against any claim, action, damage,
liability and expense arising out of or in
connection with: (1) your acts or omissions
that occur in connection with your use of
the Services or equipment used in connection
with the Services, and (2) any
communications you make or receive using the
Services. This indemnification extends to
and includes any attorney's fees and costs
incurred by us arising from any actions or
claims to which this indemnification
applies, or from the contesting of the
applicability of this provision. This
section survives termination of this
Agreement.
Applicable Law
Your Agreement and AirLink Mobile's
provision of Services to you are subject to
(a) the laws of the state identified in the
billing address that you have provided us
and (b) the of any applicable federal or
state laws. In the event of an inconsistency
between any governmental requirement and
this Agreement regarding the provision of a
Service that is subject to the governmental
requirement, the provisions of the
governmental requirement will apply to the
extent necessary to avoid the inconsistency.
Assignment We may assign
this Agreement to another entity without any
advance consent from or notice to you. You
may not assign this Agreement without our
consent.
No Waiver; Severability
If we do not enforce any right or remedy
available under this Agreement, that failure
is not a waiver. If any part of this
Agreement is held invalid or unenforceable,
the remainder of this Agreement will remain
in force.
THIRD PARTIES
This Agreement is for the benefit of you and
us only, and not any third party.
Arbitration
Any dispute arising out of this Agreement or
relating to the Services and Equipment must
be settled by arbitration administered by
the American Arbitration Association, using
the Wireless Industry Arbitration Rules.
Information regarding this procedure may be
found at www.adr.org. Each party will bear
the cost of preparing and prosecuting its
case. We will reimburse you for any filing
or hearing fees to the extent they exceed
what your court costs would have been if
your claim had been resolved in a state
court having jurisdiction. The arbitrator
has no power or authority to alter or modify
this Agreement or any Terms and Conditions,
including the foregoing Limitation of
Liability section. All claims must be
arbitrated individually, and there will be
no consolidation or class treatment of any
claims. This provision is subject to the
Federal Arbitration Act.
Entire Agreement
This Agreement, including its Terms and
Conditions and your Service Order, is the
entire Agreement between you and us, which
may only be amended as described above. This
Agreement supersedes any inconsistent or
additional statements or promises made to
you by any of our employees or agents
Any disputes should be handled via the
customer website www.AirLinkMobile.com or
via the customer service 800 number provided
to you at time of sale. If you do not
dispute any charge on your account prior to
it being placed inactive or in 30 days
whichever comes first you give up your right
to dispute.
May 12,
2006
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